SHIPPING & RETURNS

Shipping Policy


Shipping within Canada by Canada post or other available carrier from Alberta.
Items that are ready to ship will be shipped within 2-5 business days from date of purchase.
Custom orders will need 2-3 week production time, and will be shipped once they are complete.
Shipping rates vary depending on product. 


Return & Exchange Policy

ALL RETURNS are for store credit only.  
ALL SALE items are FINAL SALE.
ALL CUSTOM ORDERS are FINAL SALE. 

For shipped orders - all returns must be made within 2 weeks of receipt of product.
Return shipping is the responsibility of the customer and original shipping fees are non-refundable. We recommend you use Canada Post and a tracked shipping method for your return as packages lost in transit are out of our control.


For local pickup orders - all returns must be made within 2 weeks of order.

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© 2018 by Heart & Soul Designs.