SHIPPING & RETURNS

Shipping Policy

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Shipping within Canada by Canada post or other available carrier from Alberta.
Shipping to United States is 
Available
Items that are ready to ship will be shipped within 2-5 business days from date of purchase.
Custom orders will need 2-3 week production time, and will be shipped once they are complete.
Shipping rates vary depending on product. 

Local Pickup

FREE Local pickup in Blackfalds, Alberta
Orders will be in a Contactless bin for your convenience.
It is available from Monday - Saturday from 8am - 7pm.

If you can not make it during those times, Please email @ heartandsouldesignsab@gmail.com to arrange extended times.


Return & Exchange Policy

ALL RETURNS are for store credit only.  
ALL SALE items are FINAL SALE.
ALL CUSTOM ORDERS are FINAL SALE. 

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For shipped orders - all returns must be made within 2 weeks of receipt of product.
Return shipping is the responsibility of the customer and original shipping fees are non-refundable. We recommend you use Canada Post and a tracked shipping method for your return as packages lost in transit are out of our control.


For local pickup orders - all returns must be made within 2 weeks of order.

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© 2016 by Heart & Soul Designs.