FAQ

When will my order ship?


If your item is ready to ship, it will ship within 2-5 business days.
If your item is a custom order, it will ship 2-3 weeks after completetion.




Where do we ship?


Currently we only ship within Canada and to the United States from Alberta.




My items arrived damaged, what do I do?


Heart & Soul will not be held liable for any lost or damaged packages. But Please send us an email with a photo of your damaged goods within 2 business days of delivery to heartandsouldesignsab@gmail.com & we will help you out the best we can!!




Can I place a custom order?


Sorrry no, not at this time!
We have closed custom orders for now. However keep an eye out on our social media, you never know when we will randomly offer up a coulple spaces!!




Are your digital files availble for Commercial Use?


YES! HECK YEAH! Our digital files are for personal and commercial use!

You may not re-sell or share the files as digital items, prints, or other products. You may not share the files in any other way.





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© 2016 by Heart & Soul Designs.